​This Service Agreement ("Agreement") is entered into between CQC and the Client (the "Merchant"). By activating CQC services, including but not limited to Loyalty Cards, Reservation Systems, and Digital Menus, the Merchant agrees to the following terms:

 

​1. ORDERING & CONTENT REQUIREMENTS

• ​Offer Definition: Upon ordering, the Merchant must provide in writing the specific offers, rewards, or promotions that will be displayed on the Loyalty Card and Reservation System.

• ​Accuracy: CQC is responsible for the technical implementation of these offers based strictly on the written instructions provided by the Merchant.

 

​2. PROMOTION COMPLIANCE & LIABILITY

• ​Merchant Responsibility: It is the sole responsibility of the Merchant to honor and provide the offers displayed on the Loyalty Card and Reservation System to their customers.

• ​Limitation of Liability: CQC and its Sponsors are not responsible or liable in the event that the Merchant fails to provide or honor the advertised offers to customers. Any disputes regarding the fulfillment of rewards must be handled directly between the Merchant and the customer.

• Upon receipt of three customer claims alleging non-compliance with your own offers, CQC shall terminate this agreement with immediate effect.

 

​3. PAYMENT TERMS & METHODS

• ​Upfront Payments: CQC only accepts full, upfront payments for all services when the Merchant pays via Cash, Check, or Sponsor-authorized payment.

• ​Installment Contracts: All services paid via Credit Card (specifically Loyalty Card and Reservation systems) are subject to a mandatory 12-month contract period.

• ​Declined Payments: In the event a credit card is declined, CQC will interrupt all services within four (4) days of the failed transaction.

• CQC do not refund any payment after accepting those terms. CQC will refund payments only if the issue come from technical errors from the Internet server, Google, Apple and only if the service is interrupted for 4 days or more.

 

​4. CONTRACT DURATION & CANCELLATION

• ​Annual Commitment: By activating the Loyalty Card or Reservation system, CQC pays for the Merchant’s unique platform for the full year.

• ​Termination Notice: To stop using the service before the end of the 12-month term, the Merchant must communicate via email to appcqc@gmail.com.

• ​Cancellation Penalty: Termination of the service(s) before the end of the 12-month contract will result in a $200.00  penalty charge for the loyalty card and $200 for the reservation system..

 

​5. TRIAL PERIOD & DATA OWNERSHIP

• ​Complimentary Trial: CQC may provide two (2) months free of charge for the Loyalty Card program as a trial period and 1 month for the reservation system.

• ​Data Transfer (Post-Trial): If the Merchant chooses not to continue after the trial, CQC reserves the right to transfer all customers who downloaded the Merchant's loyalty card during the trial to one or more other CQC clients.

• ​Data Transfer (Delinquency): CQC reserves the right to transfer all cardholders to other potential clients if credit card payments are not updated within one (1) week of a failure.

 

​6. REFUND & REPLACEMENT POLICY

• ​Final Approval: CQC provides no refunds after the Merchant approves the final demo for Menus, Keychains, Dynamic Web Menus, or Hotel & Office cards.

• ​Hardware (Phones/Tablets): CQC will not refund or replace devices that are broken, lost, or misused by the Merchant or their staff.

• ​Manufacturer Defects: CQC will only replace a device if the damage is caused by a manufacturer defect.

• ​Claim Window: The Merchant has 30 days from receipt to claim hardware damages. Claims made after this period will not be processed.

7- Physical & Dynamic Menus

• ​Placement Requirement: Merchants receiving sponsored dynamic QR code table tents are responsible for ensuring they remain displayed on all tables at all times.

• Contract Termination: Failure to maintain the visibility of these QR codes may result in the immediate termination of the contract by CQC.

• ​Penalties upon Termination: In the event of termination, CQC reserves the right to deactivate your dynamic landing page and issue a charge of $5.00 for every physical QR code provided.

• ​Service Continuity: Should you choose to maintain the dynamic page after contract termination, a service valuation fee of up to $2,000 will be applied.

• ​Physical Menu Usage and Ownership Terms​Term Commitment: By accepting sponsored physical menus, you agree to a mandatory usage period of one year.

• ​Advertising Compliance: All physical menus must display sponsor advertisements as provided; these may not be altered or removed.

• ​Modification Restrictions: Menu inserts or papers may not be replaced or modified without prior approval from CQC.

• ​Ownership: All menu books remain the exclusive property of CQC and/or its sponsors.

• ​Return Policy: Upon expiration or termination of the contract, all menus must be returned to CQC. Failure to return the books will result in a replacement fee of $20 per unit.

• Orders Policies:

• %50 deposit due upfront for Payments with cash, checks, or sponsorships.

• Transactions with cash, checks, or sponsorships are accepted on full-year payments only.

• Loyalty Card and online reservation prices showed onstore page are based on monthly payment.

• Orders below the minimum quantity requirements will not be fulfilled.

 

8- Changes

• ​Sponsored Services: Services paid for by a sponsor do not include unlimited free updates. CQC cannot respond to every change request for free.

• ​Annual Allowance: CQC provides 2 free changes per year. After that, there is a charge of $30 per change.

• ​Defining a "Change": The $30 fee covers up to 5 items, not a redesign of the entire menu.

• ​Invoicing: If you have used your free changes, you will receive an invoice which must be paid before we begin the work.

• ​Self-Service: You will always have free access to the system to make your own changes at no cost.

• ​Physical Menu Requirements: When updating sponsored physical menus, you must use the same art and the same paper quality.

• ​Printing Service: If you prefer CQC to handle the changes and the printing for you, the cost is $5 per page.

• ​Loyalty Dashboard: Access to the loyalty card dashboard is exclusive to paid subscription tiers and is not included in the free version.

• ​Technical Support: CQC provides up to three complimentary technical consultations regarding the loyalty card and reservation system process. Subsequent support requests will incur a fee of $20 per session.

• ​Reservations: Users have full access to the reservation system dashboard to independently manage, cancel, or reschedule bookings.

 

9- Menu Approval and Errors:

• ​Final Review: You are responsible for checking and verifying the menu for any errors before it goes live or is sent to print.

• ​Post-Approval Corrections: If you find any errors after you have approved the content, CQC will charge a correction fee of $50 for the QR code menu and $5 per page for physical menus.

 

​10. AMENDMENTS

​All terms mentioned above are subject to change and update at any time without prior notice. It is the Merchant’s responsibility to log into their profile and check the News Page for updates.

 

​ACKNOWLEDGMENT OF AGREEMENT

​By proceeding with your order and activating the service, you acknowledge that you have read, understood, and accepted all the terms and conditions mentioned above.